Ombudsperson: a representative assigned by a large organization or a government to investigate citizen complaints and to suggest solutions.
The Dean of Students Office provides an Ombudsperson to address concerns of currently-enrolled students. This service personally assists students in achieving resolutions to university-related challenges (i.e., university instructor/professor issues, employer challenges, etc.) in accordance with appropriate University Policies and Procedures Statements (UPPS). The Dean of Students Office also makes referrals to other campus departments or offices when necessary.
The Texas State Student Handbook, University Policies and Procedures Statements, Academic Affairs Policy and Procedure Statements (AAPPS), Student Affairs Policy and Procedures Statements (SAPPS), and Compact with Texans are standards for communicating university policies and procedures that reflect current practices and are in accordance with any applicable rules, regulations, or laws. In order to uphold the university's goals, values, and current practices and provide the best customer service possible, the Dean of Students Office relies on teamwork, collaboration, communication, and respond of one another.
Student Ombuds Services are a confidential, neutral and informal process that will provide students the opportunity to be heard, along with guidance and/or options to move forward with their concerns in accordance with the policies and procedures referenced above. To utilize Student Ombuds Services, please complete the Ombudsperson Intake Form. Upon receipt of your form, our staff will contact you via your university email address as soon as possible. You may also contact the Student Ombudsperson at 512.245.2124.